Refund policy
Return and Refund Policy
At Kidora™, we want you to be able to shop with confidence. In addition to your legal rights, we offer a 30-day commercial return policy from the date you receive your order.
30-Day Returns
You have 30 days after receiving your item to request a return.
To be eligible for a return under our commercial policy, the item must be returned in its original condition, with its accessories, tags (if applicable), and original packaging. Proof of purchase or an order number may also be requested.
To request a return, contact us at:
clubkidora@gmail.com
Once your request is approved, we will send you the instructions needed to complete your return.
Returns must be sent to the following address:
1 ATWATER AVE
H3G2K7
MONTREAL
CANADA
Items sent back without a prior return request may be refused.
Return Shipping Costs
When a return is made due to a change of mind, a customer ordering error, or as part of the right of withdrawal, the direct return shipping costs are the customer's responsibility.
We recommend using a trackable shipping method. Kidora™ cannot be held responsible for a return package that is lost before it is received.
This rule does not apply when a product is found to be defective, damaged upon delivery, or not as described. In these cases, the costs necessary to process the return are covered in accordance with applicable legal rights.
14-Day Right of Withdrawal in the European Union
For orders covered by European distance-selling regulations, you have a legal period of 14 days from receipt of the product to inform us of your decision to withdraw, without needing to provide a reason.
After notifying us of your decision to withdraw, you then have the applicable legal period to return the product to us.
You are only responsible for any diminished value of the product resulting from handling beyond what is necessary to establish its nature, characteristics, and proper functioning.
Direct return shipping costs remain your responsibility.
To exercise your right of withdrawal, contact us at clubkidora@gmail.com, stating your order number.
Damaged, Defective, or Incorrect Products
Please inspect your order upon receipt.
If your product arrives damaged, has a defect, or if you received an item different from what you ordered, please contact us as soon as possible at clubkidora@gmail.com.
To process your request quickly, please include:
- your order number;
- a description of the issue;
- photos or videos showing the issue, where relevant.
We will review your request and let you know the applicable solution.
Legal Warranty of Conformity
Products sold by Kidora™ are covered by the legal warranties applicable to consumers.
In the European Union, consumers benefit in particular from a minimum two-year legal warranty for products that are defective, do not match their description, or do not function as advertised.
When a defect is covered by this warranty, the remedies provided under applicable law may include repair or replacement of the product at no cost to the consumer, and, where legal conditions are met, a price reduction or refund.
This legal warranty is independent of our 30-day commercial return policy.
Exceptions to the Right of Return
Certain products may be excluded from the right of withdrawal where the law permits, including:
- products made to the customer's specifications or clearly personalized;
- certain products liable to deteriorate or expire quickly;
- sealed products that cannot be returned for health or hygiene reasons once unsealed after delivery;
- other categories expressly excluded by applicable law.
Please contact us before making a return if you have any doubt regarding your item.
Items purchased on promotion or sale remain eligible for the legal right of withdrawal where it applies.
Gift cards are non-refundable, unless applicable law provides otherwise.
Exchanges
If you would like a different product, model, or variant, contact us at clubkidora@gmail.com.
Depending on the situation, the fastest option may be to return the item in question and then place a new order once the return has been accepted.
Refunds
Once we receive your return, we will inspect it and inform you about the processing of your refund.
When a refund is owed under the legal right of withdrawal, it will be issued in accordance with the timeframes set out by applicable regulations.
We may delay the refund until we have received the product back or until you provide proof that it has been shipped, whichever comes first.
The refund will be made using the payment method used for the order, unless otherwise agreed.
Under the legal right of withdrawal, the original standard shipping costs are also refunded where required by law. Any additional costs resulting from choosing a delivery method more expensive than our standard shipping will not be refunded.
After a refund is issued, your bank or payment provider may require additional time before the amount appears in your account.
For any questions regarding a refund, contact us at:
clubkidora@gmail.com
Withdrawal Form
If you wish to exercise your legal right of withdrawal, you may send us the following statement by email:
"I hereby notify you of my decision to withdraw from the contract for the sale of the following item:
Product:
Order number:
Ordered on:
Received on:
Customer name:
Customer address:
Date:"