Shipping policy
Shipping Policy
At Kidora™, we do our best to prepare and ship every order quickly and to keep you informed throughout its journey.
Order Processing
Orders are generally prepared and shipped within 1 to 3 business days after confirmation.
During periods of high demand, product launches, promotions, or holiday seasons, processing may occasionally require a few additional days.
An order is considered shipped once it has been handed over to our shipping partner.
Free Shipping
Kidora™ offers free standard shipping on eligible orders as indicated in our store.
If other shipping options are offered at checkout, any associated fees and conditions will be clearly indicated before your order is confirmed.
Estimated Delivery Times
After your order ships, the estimated delivery time is generally 5 to 10 days.
This timeframe may vary slightly depending on your address, the carrier used, the time of year, or exceptional circumstances.
Stated timeframes are estimates. Events beyond our control, such as high carrier volume, weather conditions, or logistical disruptions, may occasionally cause delays.
Kidora™ nonetheless remains responsible for its delivery obligations in accordance with applicable law.
Order Tracking
Where tracking is available, a tracking number will be sent to you by email once your order has shipped.
Please allow a short delay before the first tracking information appears on the carrier's website. Tracking updates can sometimes take several hours or a few days to appear after the package is picked up.
If your tracking information does not appear to be updating for an unusually long period, you can contact us at clubkidora@gmail.com.
Delivery Address
It is the customer's responsibility to carefully check their name, full address, postal code, and contact details before confirming their order.
If you notice an error after making your purchase, please contact us as soon as possible at clubkidora@gmail.com, providing your order number and the correct address.
We will do our best to update the information before shipping. However, we cannot guarantee that a change will be possible if the order is already well underway in preparation or has been handed over to the carrier.
If an address error causes the package to be returned to Kidora™, we will contact you to determine the appropriate solution.
Delivery Delays
Occasionally, a delivery may take longer than expected.
A delay may result from, among other things, temporary overload of the shipping network, weather conditions, a logistical disruption, or another event beyond our control.
In the event of a significant delay, please contact us at clubkidora@gmail.com with your order number so we can look into the situation.
These provisions do not limit the rights available to consumers regarding delivery under applicable law.
Lost Package
If your package appears to be lost in transit, please contact us at clubkidora@gmail.com.
We can open an inquiry with the carrier and assist you with the necessary steps.
Where the carrier used is the one arranged by Kidora™, the risks associated with the package remain with Kidora™ until you, or a third party you have designated other than the carrier, physically take possession of the product, in accordance with applicable law.
Package Marked as Delivered
If tracking indicates that your package was delivered but you have not received it, we recommend first checking with members of your household, your neighbors, or any secure location the carrier may use.
If you are still unable to locate your package, please contact us promptly at clubkidora@gmail.com with your order number.
We will look into the situation with the carrier to determine the appropriate next steps.
Package Damaged in Transit
If your package or product arrives damaged, please contact us as soon as possible at clubkidora@gmail.com.
Please keep the packaging and send us your order number along with photos showing the damage.
We will review your request in accordance with our Return and Refund Policy as well as applicable legal warranties.
International Orders and Customs Formalities
For orders shipped outside the territory where taxes and duties are collected directly at the time of purchase, additional fees, taxes, or formalities may potentially be applied by local authorities.
Where such fees are not included in the displayed price or collected at checkout, they may remain the responsibility of the recipient in accordance with the rules applicable in their country.
Any customs procedures may also extend the delivery time.
Modifying or Cancelling an Order
If you wish to modify or cancel your order, please contact us as soon as possible at clubkidora@gmail.com.
We will do our best to accommodate your request before shipping. However, once the order has been handed over to the carrier, it may no longer be possible to modify or cancel the shipment.
This does not affect your legal right of withdrawal where applicable.
Contact Us
For any questions regarding the shipping or delivery of your order, please contact us:
Kidora™
Email: clubkidora@gmail.com
Address: 4444 Atwater Ave Montreal Qc H3G 2K7
To help us assist you more quickly, please include your order number in your message.
Last updated: August 7, 2026